Sello Hall’s safety measures

2020-08-03 10:23

(Updated 16.6.2021)

Sello Hall’s diverse autumn season programme is now on sale! The autumn season programme may still have additions, so we recommend that you keep an eye out for updates on our website and social media channels. 

Our number one priority is to ensure the well-being of customers, performers and staff. We are complying with safety instructions and guidelines during the COVID-19 outbreak. 

Please read our customer safety guidelines when participating in our events. The guidelines are immediately updated whenever the situation warrants it.

We are looking forward to seeing you again!

General safety guidelines

  • Please do not attend an event if you are ill or suspect that you might be ill.
  • Use the hand sanitiser available in the facilities while inside the building.
  • Cough correctly – into your sleeve or a disposable tissue, which you should immediately throw away.
  • Maintain a safe distance from other customers and staff when queuing for the cloakroom, cafeteria, ticket desk or hall.
  • As for now, we require that all over 15-year-olds wear a face mask on our premises and when attending our events. 
  • Every customer has an assigned seat in the concert hall.
  • Sello Hall has restricted the audience capacity until further notice.
    • Events are until further notice arranged with unnumbered seating.
    • Our staff will instruct the audience on location.

Access guidelines

  • Follow the staff’s instructions regarding routes and directions, ask the staff in the lobby for more information.
  • To ensure that safe distances can be maintained, lifts may only be used by a maximum of two persons at a time or groups belonging to the same party.

Customer service measures​:

  • Door handles and any contact surfaces in the facilities are wiped with disinfectant several times a day.
  • Service desks are equipped with droplet guards.

Other safety guidelines ​:

  • We recommend using contactless payment.
  • We recommend ordering refreshments in advance to avoid queues.
  • If you have any questions or wish to submit feedback about our safety measures during your visit, please contact our customer service department or other staff.
  • Precaution for determining possible chains of infection:
    - ticket purchasers’ information is collected in connection with the purchase of a ticket on the Lippupiste online store. If a person who attended the event is diagnosed with a coronavirus infection or suspected of it, the authorities must be able to track the persons who came into contact with them.
    - In case of an event which is free of charge we ask the audience to leave their contact information in a box which is situated in Sello Hall's foyer.

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